Privacy Policy

COMMUNICATIONS

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

How to contact us?

Please contact us in the manner below if you wish to exercise these rights or if you have questions or
complaints regarding the processing of your personal data.

Rounaq

– By email to www.rounaqxrounaq@gmail.com
– By phone [ Only Whatsapp Text ] : +91 99963-36008
– By social media: Instagram – https://www.instagram.com/rounaqxrounaq
– Youtube – https:/youtube.com/@RounaxRounaq

I. WHAT IS A COOKIE?

Subject to your choices, when visiting the Website, a text file may be placed on your device (computer, smartphone, tablet), courtesy of your web browser.
This text file is a cookie. During its validity or registration period, it will allow the sender to identify your device on future visits. Some cookies are essential for using the Website, others optimize and personalize the contents displayed.

II. WHO SENDS THE COOKIES ON OUR WEBSITE?

Cookies that may be saved to your device when you visit the Website pages are issued by Rounaq and/or third parties. Only the cookie issuer is likely to read or modify the information contained within it. Cookies sent by Rounaq are mainly related to the operation of the Website.

III. WHAT IS THE PURPOSE OF THE COOKIES ISSUED VIA THE WEBSITE?

Subject to your choices, various cookies may be installed on your device for the purposes detailed below. For the sake of transparency and in as much depth as possible, we inform you of the purposes of the third-party cookies that we are aware of, and the ways in which you can make choices about these cookies. All cookies may be cross-referenced with your customer data in order to personalize your experience, limit commercial interaction, ensure the proper functioning of your loyalty benefits, improve our services and guarantee your satisfaction. Essential cookies for Website operations“Essential” cookies are necessary for Website browsing and allow you to use the Website’s mainfeatures.

For example, these cookies are intended particularly for:
– saving your choices or desire not to make a choice about tracker cookies;
– service authentication;
– saving the contents of a shopping cart;
– customizing the interface.

Removing them may make it hard to browse the Website or may make it impossible to place an order.

These cookies may be installed on your device by Rounaq or its service providers.These cookies enable or facilitate digital communications and/or may be strictly necessary for the provision of an online communication service at your express request. As a result, they do not require your prior consent. Saving or reading such cookies is necessary for provision of the service and will be based on Rounaq’s legitimate interest in implementing such processing for the proper use of its Website.

Personalization cookies

Personalization cookies allow us to personalize and improve your user experience, for example by making your searches easier and optimizing your shopping experience. They also allow us to adapt the look of the Website to your device display during your visits. These Cookies are issued by Rounaq and/or by our service providers. The issue and use of cookies by third parties on our Website may also be subject to the privacy protection policies of these third parties. Such cookies are saved or read, subject to your prior consent. If you refuse these cookies, you will not be able to benefit from the functionalities described in this paragraph.

Analytical cookies

Analytical cookies make it possible to gauge the audience for various Website content, to establish visitor statistics and volumes in order to evaluate and improve our service ergonomics. These cookies include those used to create similar profiles that will be prospected according to your information.

These Cookies are issued by Rounaq and/or by our service providers. The issue and use of cookies by third parties on our Website may also be subject to the privacy protection policies of these third parties.

The information communicated to technical service providers is transmitted in the form of aggregate statistics and traffic volumes, excluding any personal information. These statistics are reconciled with the traffic statistics of other websites, as well as with your customer data.

Such cookies are saved or read, subject to your prior consent. Refusing the implementation of or deleting such cookies does not affect your Website browsing but is likely to prevent us from ensuring the best quality of service we wish to offer our visitors.

Sharing cookies (social links)

Our Website may include third-party computer applications that allow you to share Website content with others, or to publish your visit or opinion of Website content to these other persons. This is notably the case for “Share” and “Like” buttons on social networks such as Facebook, Twitter, Instagram, Pinterest,
etc.

The social network providing such application buttons is likely to identify you through this button, if you use the button, and even if you have not used this button but are signed in to the social network when you consult the Website (open session during your browsing). Share buttons will allow you to connect the contents consulted to your user account.

We have no control over the process social networks use to collect information about your Website browsing and associated with the personal data at their disposal. We invite you to consult the privacy protection policies of these social networks.

Advertising cookies

Advertising cookies are not essential for browsing but allow you to see more relevant advertisements personalized to your interests on the Website as well as other websites you may browse. As such, advertising cookies allow, for example, the display of advertising, capping the display (not presenting the same advertising to a user in a repetitive manner), combatting click fraud, billing the display service, the measurement of targets more interested in the advertising to better understand the audience, etc.

Advertising content personalization can also be achieved by using our partner’s technology, to associate your device’s Website browsing information with the data you provided us when you registered.

Saving or reading such cookies is subject to your prior consent. Refusing these advertising cookies has no impact on your use of the Website, nor will it stop advertising on the Website. However, we will be unable to offer you advertising that takes your interests into account.

IV. How long are the cookies kept?

Cookies saved on your device have a maximum lifespan of thirteen (13) months. At the end of this period, personal data collected through the cookies will be deleted.

V. HOW TO MANAGE COOKIES SAVED ON YOUR DEVICE

Cookies saved on your device result from the settings you have chosen during your visit, which can be modified at any time under the conditions detailed in this cookie policy There are various ways to manage the implementation of cookies, as presented below.

If your device is used by more than one person and operates more than one browser, we cannot be certain that the services and advertisements sent to your device are appropriate for your personal use of your device, rather than of another user of your device. If you choose to share your device and browser cookie settings with others, you are responsible for doing so at your own discretion. You can express your choices using:

The cookie manager

You can decide whether cookies are saved on your device using the cookie settings tool, in the cookie banner or in the Website footer. Cookies are managed for cookie purposes.

Your browser settings

You can also configure your browser to accept and save cookies on your device or to reject them.

Please note: any choices in your browser settings concerning the acceptance or refusal of cookies will be likely to modify your internet browsing experience and your access to the website and certain services requiring the use of these same cookies.

• Create a customer account on our website;
• Order goods from our website;
• Use our online services, such as the chat service;
• Agree to receive marketing communications from us by email, telephone, SMS or post, depending on your selection;
• Answer surveys or satisfaction questionnaires based on your customer experience;
• Interact with our Company via its official page on social networks or when we suggest re-use of content that you have published on a social network;
• contact our customer service;
• Send requests for information to our Company;
• Take part in an event we organise;
• Browse on the Internet using cookies or similar technology or when you click on advertisements for our products

• Your identity;
• Your contact details (e.g. email address);
• Your personal preferences in relation to the products we market on our website (language);
• Information relating to your orders, their tracking and your purchase invoices;
• Information you may provide for our customer service;
• Specific health data if you notify us of any undesirable side-effects concerning any of our products;
• Your bank details if you place an order via our website

• Enable you to create a customer account on our website, applications.
• Manage your access to your customer account on the internet.
• Process and manage your online orders and their delivery.
• Record purchases made on our websites.
• Secure online transactions, prevent fraud, payment incidents and manage debt collection (see our terms and conditions for more details).
• Manage customer relations with respect to any requests for information or complaints you may send us via our website, customer service or social network pages.
• Manage and optimise your customer experience by improving our knowledge of our customers.
• Propose appropriate, tailored services, particularly when we enhance our products and services;
• Conduct statistical analyses to develop management, measuring and reporting tools in order to adjust and improve our sales, marketing and product manufacturing;
• Subject to your consent, send you information on our offers, news and events on your chosen communication media;
• Manage your participation in any events to which you have signed up with your explicit consent, for sending you personalized newsletter and using third-party services to customize your profile.

• To perform the contract agreed between yourself and Rounaq, to manage your access to your customer account and to process and track your orders within the framework of its legitimate interest for the purposes of marketing management, securing its digital media (websites) and combating fraud.
• When you have given your consent for the processing of your data, especially for the purposes of managing our sales prospection and of your browsing data via cookies, etc within the framework of compliance with our legal obligations, particularly fiscal obligations (conserving purchase invoices) and cosmetic vigilance with regard to

• Some of these entities acting as data processors subcontractors such as site hosting and maintenance service providers and the providers of our electronic media.
• Personal data collection solutions.
• Payment service providers.
• Anti-fraud service providers.
• Logistic service providers.
• Marketing solution service providers.
• Sales prospection and social network communication service providers.
• Customer service providers;
• Service providers for managing cosmetic vigilance alerts.
• Event organisation service providers.

STATEMENT ON -Legal Disclaimer, Limitation of Liability, Indemnification, Termination:

LEGAL DISCLAIMER

While efforts are made to keep the information on this site accurate and timely, we do not guarantee or endorse the content, accuracy or completeness of the information, text, graphics, hyperlinks and other items contained herein or on any other server. This site and the materials,information, and references to services and products herein, including without limitations, text,graphics and links, are provided “as is” without representations or warranties of any kind,whether express or implied.

To the fullest extent permissible we disclaim any warranties, express and/or implied, including but not limited to implied warranties of merchantability, non-infringement, freedom from cookies, computer virus and warranties arising from course of trade or course of performance of services. We do not represent or warrant that the functions contained in the site will be uninterrupted or
error free, that defects will be corrected or that the site or the server that makes the site available, are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in the site in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

1.0.LIMITATION OF LIABILITY

This website’s entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and products and/or for any breach of this agreement is solely limited to the amount you paid, less shipping and handling, for products purchased via the website. We will not be liable for any direct, indirect, incidental, special or consequential damages in connection with any transaction or the products in any manner, including liabilities resulting from (1) the use or the inability to use the website content or products; (2) the cost of
procuring substitute products or content; (3) any products purchased or obtained or transactions entered into through the website; or (4) any lost profits you allege.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages so some of the above limitations may not apply to you.

We make no legal representation that the website or products are appropriate or available for use in locations outside India. You may access the website from outside India at your own risk and initiative and must bear all responsibility for compliance with any applicable foreign laws.

1.1.INDEMNIFICATION

Upon visiting this website you agree release, indemnify, defend and hold harmless ROUNAQ and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys’ fees and expenses, of third parties relating to or arising out of your use of the Website content; your use of the Products; your violation of any provision of these Terms; any unauthorized information or data you supplied to us. You will have sole responsibility to defend us against any claim, but you must receive our prior written consent regarding any related settlement.

1.2.TERMINATION

We reserve the right to terminate your access to the website if we reasonably believe, in our sole discretion, that you have breached any of the terms and conditions of these terms. Following termination, you will not be permitted to use the website and we may, in our sole discretion, and without advance notice to you, cancel any outstanding orders for products. If your access to the website is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access of the website. These terms will survive indefinitely unless and until we chose in our sole discretion and without advance notice to you, to terminate it.

STATEMENT ON- COMPLAINT GRIEVANCES

If you have any queries or questions about these terms, please contact us at: All information mentioned under “ Communication & How to Contact “ section.

GOVERNING LAW AND JURISDICTION

This Website originates from Haryana. The laws of India without regard to its conflict of law principles will govern these terms to the contrary. You, hereby agree that, all disputes arising out of or in connection with these terms shall be submitted to the exclusive jurisdiction of the Courts located in Haryana. By using this Website or ordering Products, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of these terms. You hereby waive any right to trial by jury arising out of these terms.

This Website offers for sale certain products (the “Products”) domestically (i.e. in India). If you purchase any Products, you will be responsible for paying any applicable tax, which will be elaborated at the time of checkout. You can register by clicking on the Registration Link and create an “Account” at our website. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. By creating an account with our store, you will be able to move
through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. We take no responsibility for any order placed by any minor, any person of unsound mind, unauthorized agents and/or any person otherwise incompetent to place an order.

STATEMENT ON PAYMENTS

PAYMENTS – You may opt for a payment method from under the following heads: Payments are processed via a secured payment platform i.e. “CC AVENUE”, involving additional verifications, in order to guarantee the security of purchases made on www.rounaqxrounaq.com and combat fraud.

If your payment method has been declined, do one of the following:

• Confirm your credit/debit card number, expiration date, billing address, and phone number were entered correctly in Your Account.
• Contact your bank.
• Contact us

STATEMENT ON RETURN/EXHANGE/REFUND

RETURN/EXCHANGE/REFUND POLICY

Order once placed cannot be CANCELLED, REFUNDED or EXCHANGED.

Since the entire collection is Exclusive i.e. Single Outfit Per Design, we offer no returns whatsoever.

• Once an order is placed, a portable document format will be sent via our official Whatsapp number +919996336008 including – 1.1. Brand Logo,
• 1.2. Invoice,
• 1.3. Packaging video including final check { ONLY AFTER CUSTOMER’S APPROVAL WILL THE ORDER BE DISPATCHED },
• 1.4. Digital Print of the collection,
• 1.5. All social accounts,
• 1.6. Contact Information,
• 1.7. Brand Mission,
• 1.8. About Page,
• Considering the subsection 1.3. above mentioned there will be no Return/Exchange/Refund for any product on the website.
• In case of any SIZE related issue, please note after you have selected your respective size & we will re-customise the outfit in your size, but in case there is still a size issue, we will make sure to add margin ( just in case).

DELIVERY AND SHIPPING

Orders are packed and shipped Monday – Friday only.

Orders placed on weekends and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s), may take an additional business days to process. We ship from Haryana, India to all Territories in India except those PIN Codes not serviced by our Logistics Partner. Prices of the products listed are inclusive of all charges. Logistics Partner. Prices of the products listed are inclusive of all charges.

PLEASE NOTE: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed. No extra handling charges will be charged to you at the time of delivery. Please do not make any such extra payments to anyone at the time of delivery. If you are not home, the order will be taken back and marked as not delivered. You can then obtain directions on how to procure your order. You could track the status of your order from the “My Account” Tab available on the Homepage of our website which shall give a personalised space to view and track all your Orders with us. Unless requested by the Logistics partner, we do not require a signature for delivery. We do not ask for any personal information from our customers at the time of delivery other than identification proof. Please be careful while providing any information to any person claiming to be an agent of www.rounaqxrounaq.com
Not all products qualify for Fast Track Shipping. The order will be dispatched only after receipt of payment from your end. Estimated time of delivery shall be calculated from the date of dispatch only.